Privacy Policy
Last updated: January 15, 2026
At Ralxent S.A. (hereinafter, "Ralxent", "we" or "the company"), domiciled at Avda. Mariscal López 3794, Citicenter Building, 12th Floor, Office 1201, Asunción, Paraguay, we are committed to protecting the privacy of users of our educational portal ralxent.com. This Privacy Policy describes how we collect, use, store, and protect the personal information you provide when interacting with our services.
1. Information We Collect
We collect information that you provide directly through our contact forms, including your full name, email address, and the content of your messages. Additionally, we automatically collect certain technical data during your browsing, such as IP address, browser type, operating system, pages visited, session duration, and cookie data. We do not request or store sensitive financial information such as bank account numbers, credit card details, or passwords for accessing financial platforms.
2. Use of Information
The information collected is used exclusively for the following purposes: responding to your inquiries and requests for information; improving the quality and relevance of our educational content; conducting statistical analysis on platform usage to optimize the user experience; sending communications related to content updates, provided you have given prior consent; and complying with legal and regulatory obligations in force in the Republic of Paraguay.
3. Legal Basis for Processing
The processing of your personal data is based on Law No. 6534/2020 on the Protection of Personal Credit Data of Paraguay, as well as applicable provisions of the Paraguayan Civil Code regarding the protection of individuals. When processing is based on your consent, you will have the right to withdraw it at any time without affecting the lawfulness of prior processing.
4. Data Sharing
We do not sell, rent, or share your personal information with third parties for commercial purposes. We may share information in the following limited circumstances: with technology service providers who assist us in operating the platform, always under confidentiality agreements; when required by court order or competent Paraguayan authority; and to protect the rights, property, or safety of Ralxent, our users, or the general public.
5. Storage and Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes the use of SSL/TLS encryption for data transmission, restricted access controls to internal systems, and periodic security audits. Personal data is stored on secure servers and retained only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable Paraguayan legislation.
6. Your Rights
In accordance with current Paraguayan legislation, you have the right to: access your personal data held by us; request the rectification of inaccurate or incomplete data; request the deletion of your data when it is no longer necessary for the original purposes; object to the processing of your data in certain circumstances; and request the portability of your data to another controller. To exercise any of these rights, you may contact us at info@ralxent.com.
7. International Transfers
In the event that it becomes necessary to transfer personal data outside the Republic of Paraguay, we will ensure that the destination country has an adequate level of data protection or that there are appropriate contractual safeguards in place to protect your rights, in compliance with applicable Paraguayan regulations.
8. Changes to this Policy
We reserve the right to modify this Privacy Policy at any time. Changes will take effect upon publication on the ralxent.com portal. We recommend that you review this page periodically to stay informed of any changes. The date of the last update is indicated at the beginning of this document.
9. Contact
If you have questions, comments, or concerns about this Privacy Policy or the processing of your personal data, please do not hesitate to contact us: Ralxent S.A., Avda. Mariscal López 3794, Citicenter Building, 12th Floor, Office 1201, Asunción, Paraguay. Email: info@ralxent.com. Phone: +595 21 662 8400.